Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At heyoptom.co.nz, we're committed to promoting responsible gaming practices. Online pokies and casino games are forms of entertainment designed for fun and enjoyment only — never as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use online gaming services in New Zealand. We take age verification seriously and verify all accounts before allowing gameplay. If you are under the legal gambling age, please do not proceed.

Warning Signs of Problem Gambling

Recognizing problem gambling early can help you take control. Be aware of these warning signs:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Concealing the amount of time or money spent gambling from friends and family
• Loss of Control: Inability to stop or limit gambling sessions
• Neglecting Responsibilities: Gambling interfering with work, school, or family obligations
• Financial Problems: Using borrowed money, credit cards, or savings to gamble
• Mood Changes: Gambling to escape stress, anxiety, or depression
• Lying About Gambling: Being dishonest with loved ones about your gambling habits
• Failed Attempts to Stop: Repeated unsuccessful efforts to reduce or quit gambling

If you recognize any of these signs in yourself or someone you know, seek help immediately.

Self-Help Tools & Controls

Most reputable online gaming platforms offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you're willing to lose in a session
• Betting Limits: Cap the size of individual bets
• Reality Checks: Receive periodic reminders during gameplay showing your session duration and money spent
• Time Limits: Set automatic session timeouts to prevent extended play
• Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling

We encourage you to use these tools to play responsibly. Contact your gaming provider's customer support to set up these controls.

Support Organizations & Resources

If you're struggling with problem gambling, professional help is available. New Zealand residents can access support through:

New Zealand Resources:

• Problem Gambling Foundation (PGF): Free and confidential support for people affected by problem gambling. Phone: 0800 664 262 | Website: www.pgf.nz
• Gambling Helpline: 24/7 phone support and counselling services. Phone: 0800 654 655

International Resources (for reference):

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (US): www.ncpgambling.org

Need Help?

If you or someone you care about is experiencing problems with gambling, please reach out for support immediately. There is no shame in asking for help — professional support services exist to assist you.

Contact the Problem Gambling Foundation on 0800 664 262 today. Support is free, confidential, and available 24/7.

Remember: your wellbeing is more important than any game. Play responsibly, and know when to stop.